Katie Ball | Resume

I have acquired valuable experience in many areas of customer service, including account resolution, technical troubleshooting, up-selling and customer retention. I am best at delivering highly technical information into terms and concepts that the end users can readily grasp.

Employment

Current

Website Project Management at Snap Caulfield South.

Past

Field Liaison Consultant at Foxtel
Technical Support Consultant at Foxtel
Sales & Solutions Consultant at Telstra
Office Manager at Firemint Software Development

Experience

Website Project Management

Snap Caulfield South - (Print, Web and design industry)
December 2006 - Present (6 years)
Develop, maintain and improve customer relations, provide information on digital products offered by Snap, Website sales, Technical support (both internally and to external customers), Website Content maintenance, content creation, digital marketing, social networking, website troubleshooting, HTML coding, graphic design, Filing and organising accounts, Entering accounts in MYOB, Various office duties.
Field Liaison Consultant and Technial Support

Foxtel - (Telecommunications industry)
June 2002 - October 2006 (4 years 4 months)
Handle customer and contractor enquiries, Complaint resolution, Use of internal computer programs as well as Outlook, IE and Excel, Develop, maintain and improve customer and contractor relations, Provide technical support for service issues and connection of new equipment, Service activation, Billing and Account enquiries, Programming enquiries, Provide technical support to customer and contractors.
Sales and Solutions Consultant

Telstra - (Telecommunications Industry)
1998 - 2001 (3 years)
Handle customer and dealer enquiries, Provide solutions for customers and dealers, Credit assessment, Transfer of ownership, Assisted with training of new staff, Use of internal software, technical support to clients regarding use of mobile phones, billing and account enquiries, service activation.

Education

Swinburne University

Bach of Technology, Information & Computing Studies
Subjects:
Information Systems, Information Fundamentals, Information Methods, Programming Concepts, Information Design.
RMIT

Bach of Technology, Computer Studies
Subjects:
Introduction to Information Technology, Introduction to Programming (Java), Database Concepts, Programming 1 (Java), Software Engineering Fundamentals, Programming 2 (Java), Photographic Digital Imaging, Flash Animation, Introduction to Web Design, Web Programming (HTML, CSS, JavaScript, PHP) and Digital Imaging with PhotoShop.